If your order arrives damaged or incorrect, contact us at support@earthrootbotanicals.co with:

• Full name
• Order number
• Clear photo of the item and packaging

All claims must be submitted within 3 days of delivery.

We will review your request and provide a resolution as quickly as possible.

Because our products are made from natural plant materials:

• Color, smell, and texture may vary from batch to batch
• Separation in liquid tonics can occur
• Herbal teas and capsules may have slight differences in appearance

This is normal and does not indicate a defect.

For tonics: gently shake before use if separation occurs.
For teas: natural plant particles are expected.
For capsules: slight variation in fill or color may occur due to raw herb differences.

Proper storage helps maintain quality:

• Tonics: store in a cool, dry place away from direct sunlight. Refrigeration is recommended after opening if specified
• Teas: keep sealed in a dry environment, away from heat and moisture
• Capsules: store in a cool, dry place with the container tightly closed

Avoid exposure to heat, humidity, and direct light.

To stay informed:

• Use the “Notify When Available” option on the product page
• Subscribe to email or text updates
• Follow our social platforms for announcements

Restocks depend on sourcing quality herbs and proper preparation—not mass production timelines.

Once your order has shipped, you will receive a tracking number via email.

If you do not see it, check your spam or junk folder.

Orders are processed within 3–5 business days (excluding weekends and holidays).

If your order has not yet shipped, we can update your address.

Email support@earthrootbotanicals.co immediately with the correct details.

Once shipped, changes cannot be made.

Yes. If you are unsure where to start, visit our Consultation Page for structured guidance.

We help you better understand your goals and explore appropriate herbal options based on your needs.